Nature Adventure | Smartshop

1. General provisions

  1. The online store available at natureadventure.shop is operated by Nature Adventure based in the Netherlands at Esdoornlaan 202, 3181 BH Rozenburg. Nature Adventure is registered with the Dutch Chamber of Commerce under number 92856845, with VAT number – NL004985080B54, hereinafter referred to as the „Seller”.
  2. These Regulations are addressed to Customers using the Nature Adventure online store.
  3. Acceptance of the provisions of the Regulations is voluntary, but necessary to place an Order.
  4. Whenever the following terms are used in the Regulations, they should be understood in the meaning given below:
    • Price – the amount of gross remuneration (including tax) specified in euro, due to the Seller for the transfer of ownership of the Product to the Customer in accordance with the Sales Agreement. The price does not include delivery costs, unless the conditions applicable in a specific case provide otherwise.
    • Business Day – one day from Monday to Friday, excluding public holidays.
    • Customer – (1) a natural person; or a legal person acting through an authorized person (2); or (3) an organizational unit without legal personality, which is granted legal capacity by law; having full legal capacity. If the Customer is a natural person with limited legal capacity, he/she undertakes to obtain legally effective consent of his/her legal representative to conclude a Sales Agreement and to grant such consent at each request of the Seller, whereas, as a rule, Sales Agreements concluded within the Online Store are the nature of contracts commonly concluded in small, current matters of everyday life.
    • Manufacturer – a natural person, a legal person or an organizational unit that is not a legal person, to which a separate act grants legal capacity, carrying out on its own behalf a business activity consisting in the production of a product or commissioning its execution, design or production of a product and offers this product under its own name or trademark .
    • Product – a movable item available in the Online Store that is the subject of the Sales Agreement between the Customer and the Seller against payment of the Price. All Products presented in the Online Store are free from physical and legal defects and may be legally sold and exported by the Seller.
    • Regulations – this document specifying the rules for concluding Sales Agreements via the Store for Customers. The Regulations define the rights and obligations of the Customer and the Seller.
    • Online store – a platform enabling Customers to place Orders run by the Seller and available at the following website: natureadventure.shop.
    • Seller – Nature Adventure based in the Netherlands at Esdoornlaan 202, 3181 BH Rozenburg. Nature Adventure is registered with the Dutch Chamber of Commerce under number 92856845, with VAT number – NL004985080B54.
    • Sales Agreement – a sales agreement within the meaning of the provisions of the Civil Code, regarding the sale of the Product to the Customer by the Seller for payment of the Price plus any additional fees, including shipping costs, the conditions of which are specified in particular in these Regulations. The sales contract is concluded between the Customer and the Seller using means of distance communication, after the Seller accepts the Order on the terms set out in these Regulations. The Sales Agreement specifies in particular the Product, its main features, Price, shipping costs and other important conditions. Adding a product to the cart on the website does not constitute concluding a Sales Agreement or the obligation to conclude it.
    • Order – the Customer’s declaration of will expressing the direct will to conclude a Distance Sales Agreement, placed using means of distance communication, specifying the Product for which the Customer submits an offer to conclude a Sales Agreement and the Customer’s data necessary for the possible conclusion and execution of the Sales Agreement. An order for each Product will be treated as an independent offer by the Customer to conclude a Sales Agreement. An order may be assigned one number. Acceptance of the Order means conclusion of the Sales Agreement.

2. Obligations of the Parties

  1. The Seller provides Customers with the following services free of charge via the Online Store:
    • the possibility of placing Orders and concluding Sales Agreements, under the terms set out in these Regulations;
    • presenting customers with marketing content tailored to their interests;
    • ability to view Content posted within the Store.
  2. The customer is obliged in particular to:
    • providing only true, current and all necessary data in the forms available in the Online Store (the Customer is responsible for the correctness of the data);
    • promptly updating data, including personal data provided by the Customer;
    • using the services and functionalities provided by the Seller in a manner consistent with the provisions of applicable law, the provisions of the Regulations, as well as with the customs and principles of social coexistence adopted in a given scope;
    • timely payment of the Price and other costs agreed by the Customer and the Seller in full amount;
    • not to take actions including, in particular, sending or posting unsolicited commercial information in the Online Store or posting content violating the law (prohibition of posting illegal content), unauthorized modification of content made available/published by the Seller.
  3. Any complaints related to the provision of services may be submitted in writing to the following address: Esdoornlaan 202, 3181 BH Rozenburg, The Netherlands or electronically via e-mail to the following address: info@natureadventure.shop
  4. The Seller responds to the complaint immediately, no later than within 14 days from the date of its submission. If the complaint consideration time is extended for reasons beyond the Seller’s control, the Customer will be informed immediately.

3. Conclusion of the Sales Agreement

  1. The Seller enables placing Orders for Products via the Online Store.
  2. As part of the development of the services provided, the Seller may introduce further methods of placing Orders, under the terms set out in these Regulations.
  3. The Sales Agreement between the Customer and the Seller is concluded after the Customer places the Order.
  4. The Seller enables the Customer to place an Order via the Online Store in the following manner and in the following order:
    • The customer adds the selected Products to the cart and then proceeds to the order form.
    • In the order form, the Customer is obliged to provide the following data regarding the Customer: name and surname, address (street, house/apartment number, postal code, city, country), e-mail address, contact telephone number and data regarding the Sales Agreement: Product(s), quantity of the Product(s), place and method of delivery of the Product(s), method of payment.
    • The Customer selects the method of payment of the Price and all other total costs of implementing the Sales Agreement indicated in the order form.
    • The Customer sends the Order to the Seller (submits an offer) using the functionality of the Online Store provided for this purpose (button: “Order and pay”). In the case of a Customer who does not have an Account and has not previously accepted the Regulations, acceptance of the Regulations and the Privacy Policy is required.
    • When placing an Order, until the “Order and pay” button is pressed, the Customer has the opportunity to independently correct the entered data by adding or removing a given item from the Cart.
    • Depending on the selected payment method, the Customer may be redirected to the websites of an external payment service provider to make a payment.
  5. In response to the Order, the Seller shall immediately send the Customer an automatic message to the e-mail address provided by the Customer for this purpose, confirming receipt of the Order.
  6. After verifying the Order, the Seller will immediately send the Customer a message to the provided e-mail address containing:
    • de bevestiging van de aanvaarding van een of meer individuele offertes voor de Producten die in het kader van de Bestelling werden gemaakt en de bevestiging van de sluiting van de Koopovereenkomst (aanvaarding van de Bestelling met betrekking tot de in het bericht vermelde Producten); of.
    • informatie over de onmogelijkheid om alle aanbiedingen van Producten gedaan in het kader van de Bestelling te aanvaarden wegens wanbetaling.
  7. The Sales Agreement is concluded upon confirmation of the offer/offers.
  8. The Seller makes every effort to ensure the availability of all Products. If it is impossible to provide the service and in other situations specified by law, the relevant provisions of the Civil Code may apply, in particular regarding the obligation to immediately return the service (price paid) to the Consumer.
  9. The total value of the Order includes the Price, shipping costs and possibly other costs incurred at the express request of the Customer. The Customer is informed about the total Price including taxes of the Product that is the subject of the Order, as well as about delivery costs (including fees for transport, delivery and postal services) and other costs when placing the Order.
  10. The Seller reserves the right to change Prices in the Store, introduce new products for sale, conduct and cancel promotional campaigns or make changes to them, in accordance with applicable law.
  11. All Products offered in the Store may be freely produced, sold and exported in the Netherlands. This means that the Seller is not responsible for any inaccuracies resulting from incorrect interpretation of the legal provisions of a given country. Before placing an order, the Customer is obliged to check the legal status of the Products in his country.
  12. The Seller reserves the right to cancel an order if the products ordered by the Customer will be shipped to a country where special regulations apply to their import, sale or use. This is a procedure that safeguards the interests of both the Seller and the Customer to ensure compliance with applicable legislation and to avoid potential problems associated with illegal trade or unapproved circulation of goods. These regulations may include, but are not limited to, restrictions on import licenses, customs duties, prohibitions on the introduction of certain categories of products into the market, as well as regulations related to public health or safety. Accordingly, the Seller reserves the right to verify the purpose and place of delivery of the order with respect to the applicable laws of the country. If it is determined that the ordered products are subject to such regulations that may prevent their legal transportation or sale, the Seller will decide to cancel the order, of which it will immediately inform the Customer. Any payments made by the Customer in connection with the canceled order will be refunded in such a case in accordance with the procedure specified in the terms and conditions of this contract. The Customer is advised to familiarize himself with the applicable legal regulations in his country before making a purchase, in order to avoid possible misunderstandings and unnecessary complications resulting from the inability to deliver the ordered products.

4. Payments

  1. The Seller provides the Customer with the following payment methods:
    • by transfer to the Seller’s bank account;
    • electronic payments via authorized services in accordance with the information provided in the Online Store.
  2. Possible, current payment methods are specified in the Online Store in the “Payment methods” tab. Available payment methods may change if several Orders are placed at the same time, in particular due to the Products covered by them.
  3. Settlement of electronic payment transactions takes place in accordance with the Customer’s choice via authorized services.
  4. If the Seller does not receive payment from a Customer who chose to pay by bank transfer or electronic payments, the Seller may contact the Customer to remind the Customer to make the payment, including by sending an appropriate e-mail. Failure to make payment within 4 days from the date of placing the Order, and then within an additional 3 days, will result in failure to accept the offer submitted by the Customer under the Order.
  5. The order will be processed after receiving the payment.

5. Delivery of Products

  1. Delivery of Products is possible within the European Union.
  2. Delivery of Products to the Customer is subject to payment, unless the Sales Agreement provides otherwise. Currently available methods and costs of Product delivery are indicated to the Customer in the “Delivery costs” tab. The Seller provides the Customer with a method of delivering the Products via Post NL.
  3. Available delivery methods may depend on the Product selected by the Customer. Available delivery methods may change if several Orders are placed at the same time, in particular due to the Products covered by them. Nature Adventure operates on the dropshipping principle. This means that if you purchase Products from two or more manufacturers in one Order, the Products may be shipped in two or more packages. The customer pays a one-time fee as part of the Shipping Costs.
  4. The total waiting time for the Customer to receive the Product (delivery date) includes the time of processing the Order by the Seller, the time of preparing the Order for shipment by the Manufacturer and the time of delivering the Product by the carrier.
  5. The order processing time by the Seller is counted from the date of crediting the Seller’s bank account or settlement account – if the Customer chooses the payment method by transfer or electronic payment.
  6. The above time should include the time of preparing the Order for shipment and the time of delivery of the Product by a given carrier.

6. Product Complaints

  1. It is recommended to check the contents of the shipment in the presence of the carrier upon receipt and prepare a complaint report. Checking the contents of the shipment in the presence of the carrier is free of charge and is the responsibility of the carrier.
  2. If the delivered parcel is clearly damaged (visible signs of flooding, significant dents, tears in the packaging, etc.), it is recommended to refuse its acceptance. In such a case, the shipment will be immediately returned to the Seller for clarification and re-delivery of the ordered Product(s).
  3. The customer may submit a complaint in writing to the following address: Esdoornlaan 202, 3181 BH Rozenburg, the Netherlands. If the complaint concerns a Product, it is usually advisable to deliver it to the Seller together with the complaint in order to enable the Seller to examine the Product.
  4. If the sold Product has a defect, the Customer may:
    • submit a declaration of price reduction or withdrawal from the Sales Agreement, unless the Seller immediately and without excessive inconvenience to the Customer replaces the defective Goods with defect-free ones or removes the defect. The reduced price should be in such proportion to the price resulting from the contract that the value of the Product with a defect remains in proportion to the value of the Product without a defect. The Customer may not withdraw from the contract if the defect of the Product is immaterial;
    • demand replacement of the Product with a defect-free one or removal of the defect. The Seller is obliged to replace the defective Goods with those free from defects or remove the defect within a reasonable time without excessive inconvenience to the Customer; with reservations and on the terms specified in the relevant provisions of the Civil Code.
  5. It is recommended that the Customer provide in the description of the complaint: (1) information and circumstances regarding the subject of the complaint, in particular the type and date of occurrence of the defect; (2) request how to bring the Product into compliance with the Sales Agreement or a declaration of price reduction or withdrawal from the Sales Agreement; and (3) contact details of the person filing the complaint – this will facilitate and speed up the consideration of the complaint by the Seller. The requirements set out in the previous sentence are only recommendations and do not affect the effectiveness of complaints submitted without the recommended description of the complaint.
  6. The Seller will respond to the Customer’s complaint immediately, no later than within 14 days from the date of its receipt.

7. Withdrawal from the Sales Agreement

  1. The Customer who has concluded the Sales Agreement may withdraw from it without giving a reason within 14 days.
  2. The deadline for withdrawal from the Sales Agreement begins for the Sales Agreement under which the entrepreneur delivers the Product – from the Consumer or a third party indicated by him other than the carrier taking possession of the Product, and if the Sales Agreement covers many Products that are delivered separately – from taking possession of the last Product, for other contracts – from the date of their conclusion.
  3. The Customer may withdraw from the Sales Agreement by submitting a declaration of withdrawal to the Seller. This may be done through a clear and unequivocal declaration of the Customer’s willingness to withdraw from the Sales Agreement. To meet the deadline, it is sufficient to send a declaration in writing to the Seller’s address or in electronic form to the following address: info@natureadventure.shop before its expiry.
  4. In the event of withdrawal from the Sales Agreement, it shall be deemed not to have been concluded.
  5. If the Customer submitted a declaration of withdrawal from the Sales Agreement before the Seller accepted his offer, the offer ceases to be binding.
  6. The Seller is obliged to immediately, no later than within 14 days from the date of receipt of the Customer’s declaration of withdrawal from the Sales Agreement, refund all payments made by him, including the costs of Product Delivery. The Seller may withhold the refund of payments made by the Customer until he receives the Product back or until the Customer provides proof of its return, depending on which event occurs first.
  7. The Customer is obliged to return the Product to the Seller immediately, but no later than within 14 days from the date on which he withdrew from the Sales Agreement. To meet the deadline, it is enough to return the Product to the Seller’s address before its expiry.
  8. If the Customer exercising the right to withdraw from the contract has chosen a method of delivering the Product other than the usual method of Delivery offered by the Seller, the Seller is not obliged to reimburse the Customer for any additional costs incurred.
  9. In the event of withdrawal from the Sales Agreement, the Buyer shall bear the costs of returning the Product(s) to the Seller.
  10. The Customer is liable for any reduction in the value of the Product resulting from using it in a manner that goes beyond what is necessary to establish the nature, characteristics and functioning of the Product.
  11. The Seller refunds the payment using the same payment method used by the Customer, unless the Customer has expressly agreed to a different method of return, which does not involve any costs for him.
  12. The Customer is not entitled to withdraw from the Sales Agreement in relation to contracts in which the Product is an item with a short shelf life or which may be damaged as a result of long transport or whose properties may change (all products from the Truffle Shop section).
  13. The Customer is not entitled to withdraw from the Sales Agreement in relation to contracts in which the Product is an item delivered in a sealed packaging, which cannot be returned after opening the packaging due to health protection or hygiene reasons, if the packaging was opened after delivery.

8. Final provisions

  1. The content of these Regulations may be recorded by printing, saving on a medium or downloading at any time from the Online Store website.
  2. The essential provisions of the concluded Sales Agreement are recorded, secured, made available and confirmed to the Customer by sending the Customer an e-mail confirming the submission of the Order. The content of the Sales Agreement is additionally recorded and secured in the online store’s IT system.
  3. The Seller informs that using the Online Store via a web browser, including placing an Order and making telephone calls, may involve the need to incur the costs of Internet connection (data transmission fee) or telephone connection costs, in accordance with the service provider’s tariff package, with used by the Customer.
  4. In matters not regulated by these Regulations, generally applicable provisions of European Union law and other relevant provisions of generally applicable law shall apply.
  5. If a dispute arises in connection with the concluded Sales Agreement, the parties will strive to resolve the dispute amicably. The law applicable to resolve any disputes arising from these Regulations is Dutch law.
  6. The Seller reserves the right to change the content of these Regulations.